We continue to wait for remedial action to be taken by our route optimization partner.
At this time, their service is providing invalid responses to our API requests.
Unfortunately, we will continue to fail to optimize tasks until the underlying issue on their end has been resolved.
Once a fix is deployed on their end, RO users will be able to start using the feature again without delay.
We sincerely apologize for this inconvenience.
Please do not hesitate to email us at email@example.com
with further questions.