System Status

Experiencing Issues with Incoming Text Proxy and Outgoing Text Gateway and Proxy

Dashboard ? Operational
API ? Operational
Maps ? Operational
iOS ? Operational
Android ? Operational
Locations streaming ? Operational
Locations storage ? Operational
Analytics ? Operational
Search ? Operational
ETA ? Operational
Billing ? Operational
Infrastructure ? Operational
Incoming Voice Proxy ? Operational
Incoming Text Proxy ? Degraded Performance
Outgoing Voice Proxy ? Operational
Outgoing Text Gateway and Proxy ? Degraded Performance
Telephony Charges Monitoring ? Operational
Email Gateway ? Operational
Fulfillment ? Operational
Chat ? Operational
Route Optimization ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dashboard Response Time ?
Fetching
API Response Time ?
Fetching
May 15, 2025

No incidents reported today.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
Completed - The scheduled maintenance has been completed.
May 10, 19:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 19:00 PDT
Scheduled - Dear Customers,

We would like to inform you about upcoming database maintenance scheduled for 2025/05/10 at 07:00 PM PST. During this time, our services may be temporarily unavailable. We are working to minimize any disruption and appreciate your patience and understanding.

No customer impact is expected from this change.

If you have any questions or concerns, please feel free to contact our support team.

May 8, 16:42 PDT
May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025
Resolved - System performance has improved significantly and most if not all functions should be operating without excessive delay.

Further adjustments to database queries are in progress to avoid this issue in the future.

May 5, 13:25 PDT
Identified - The team has identified some changes to database queries to alleviate this issue, and will be publishing these changes as soon as possible.
May 5, 11:23 PDT
Investigating - Monitoring indicates increased response times overall. Our infrastructure teams are investigating the issue.
May 5, 09:54 PDT
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.