Resolved -
The incident has been resolved and SMS functionality is fully restored.
Please note that SMS messages may show a different phone number until we have resolved the issue with our primary provider.
Jul 22, 13:47 PDT
Update -
Update -- SMS Delivery for US Customers
The majority of affected SMS notifications have been restored. Early this morning, we rerouted traffic through a backup telephony provider after a carrier-side interruption affected delivery on one of our primary provider's numbers.
A small number of residual delivery failures remain, affecting a limited subset of notifications. A fix is planned and we expect these to be resolved today. We'll update this page when fully resolved.
We apologize for the disruption and appreciate your patience.
Jul 22, 10:44 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 22, 05:33 PDT
Investigating -
A subset of our USA customers may be impacted by an SMS delivery fault. We are working with providers to resolve this issue now.
Jul 21, 22:05 PDT