Issues with SMS deliverability for some customers

Incident Report for Onfleet

Resolved

Some customers experienced issues with SMS task notifications wherein those SMS messages were not delivered to end recipients. Upon investigation, we observed that the issues were caused by a recent change to our production telephony service. Upon discovery of the issue, we immediately rolled back our changes and verified that normal service and SMS deliverability had resumed.

Posted Apr 02, 2024 - 22:30 PDT