Route optimization performance degradation

Incident Report for Onfleet

Resolved

This incident has been resolved.

Posted Apr 03, 2020 - 13:20 PDT

Monitoring

We are now seeing results come back from our provider. We will continue to monitor the situation and do a call with them as soon as possible to ensure that service availability will be maintained through these turbulent times of huge optimization volumes.

Posted Apr 03, 2020 - 12:13 PDT

Update

Our provider has confirmed that their systems are under extreme load due to COVID-19 fighting initiatives by its mission-critical customers, which includes us. We are hoping for things to return to normal in the next hour as they are provisioning additional compute resources.

Posted Apr 03, 2020 - 10:49 PDT

Identified

We are waiting for our provider to confirm that the issue has been resolved. Thank you for your patience.

Posted Apr 03, 2020 - 10:27 PDT

Investigating

We are currently investigating delays in the production of route optimization results by our partner's engine.

Posted Apr 03, 2020 - 09:51 PDT

This incident affected: Route Optimization.