Issues with driver–recipient text messaging for Canadian customers

Incident Report for Onfleet

Resolved

Anonymized text service has been resolved for affected customers
Posted Jun 18, 2026 - 17:02 PDT

Monitoring

We have deployed a fix and are monitoring the results. Affected users should now see normal service restored.
Posted Jun 18, 2026 - 14:13 PDT

Identified

We've identified an issue affecting anonymized (masked-number) text messaging between drivers and recipients for Canadian customers. Standard delivery notifications are not affected. Our engineering team has identified the cause and is actively working on a fix.
Posted Jun 18, 2026 - 10:30 PDT
This incident affected: Outgoing Text Gateway and Proxy.
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