High overall system latency

Incident Report for Onfleet

Resolved

System responsiveness is returning to normal.

Our engineering teams will continue to work on root causes to avoid latency spikes in the future.

Posted Jul 14, 2025 - 15:06 PDT

Monitoring

We are seeing system latency normalizing after putting some mitigations in place. Our infrastructure and database teams are continuing to monitor this situation.

Posted Jul 14, 2025 - 14:07 PDT

Investigating

We are experiencing an emergent issue affecting overall system performance. All system functions are available with decreased performance.

Our team is actively working to mitigate this issue.

Posted Jul 14, 2025 - 12:00 PDT

This incident affected: Dashboard, API, Maps, iOS, Android, Locations streaming, Locations storage, Analytics, Search, ETA, Incoming Voice Proxy, Incoming Text Proxy, Outgoing Voice Proxy, Outgoing Text Gateway and Proxy, and Telephony Charges Monitoring.